Security

We consider the protection and security of our customer’s personal and financial identity as one of our most important commitments.

Our website uses the latest encryption technology. We take precautions in-house such as encryption, passwords, secured areas, shredding of old documents and employee training to protect all customer data against unauthorized access.

Be very suspicious of any email from a business or person, even if they are known to you, that asks for your password, social security number, or other highly sensitive information. Also beware of any email that sends you personal information and asks you to update or confirm it. This type of email fraud is called “phishing” and is a rapidly-growing threat. Greenfield Cooperative Bank and Northampton Cooperative Bank and its employees will never contact you and ask for personal information over the telephone or by email.

If you suspect identity theft or fraud involving any of your accounts, contact us immediately at 877-682-0334.

If you get a pop-up, call, spam email or any other urgent message about a virus on your computer, stop.

  • Don’t click on any links or call a phone number.
  • Don’t send any money.
  • Don’t give anyone control of your computer.
  • Don’t let anyone talk you through logging into your online banking.

Helpful tips to protect yourself against identity theft and fraud:

Daily life protections

  • Protect your social security number (SS#)
  • Never send your SS# by unsecured email to anyone
  • Request another number on your driver’s license instead of your SS#
  • Never carry your SS# in your wallet
  • Do not print your SS# on your checks
  • Be extremely cautious to whom you give your SS#
  • Never keep PINs (Personal Identification Number) or Passwords in wallets
  • Be cautious when using your PIN number
  • Never give personal information unless you have initiated the contact
  • Be suspicious of anyone who calls you requesting personal information
  • Shred all personal information & un-needed documents
  • Obtain your credit report regularly

Online protections

  • Don’t reply to any email that requests your personal information
  • Use a strong password and change it often
  • Leave suspicious websites
  • Be alert for scam emails
  • Open emails only when you know the sender
  • Keep your computer up to date with the latest patches for known vulnerabilities
  • Don’t send sensitive information unless it’s encrypted on a secure website
  • When your computer is not in use, shut it down or disconnect it from the internet
  • Use anti-virus software on your computer and update it regularly
  • Run anti-spy ware software to remove any spy-ware from your computer
  • Install a personal firewall to help prevent unauthorized access to your computer
  • Act quickly if you suspect fraud or a fraud attempt