If we have a text enabled phone number on file, you will receive a text indicating potential fraud. If your phone number is unable to receive texts, you will continue to receive fraud monitoring phone calls when potential fraud is detected.
With text fraud alerts, if our system detects suspicious activity on your card, you’ll receive a text message with details about the suspected transaction. All you have to do is respond to the text to confirm the transaction.
If you indicate the transaction is fraud, you’ll receive another message with a number to call for follow-up. If not, you’re all set. The system will mark the transaction as legitimate and you can get on with your day – simple as that.