Send and receive money with Zelle®

Zelle® brings you a fast and easy way to send and receive money with friends, family and other people you trust.1

Zelle® is available right from online and mobile banking, so you don’t need to download anything new to start sending and receiving money!

Using Zelle® is:

Secure

All you need is an email address or U.S. mobile number. No account numbers are shared.

Fast

Money gets sent straight from your account to theirs and is available to spend in minutes.1

Easy

Zelle® is available in GCB Mobile Banking, so there’s no need to download another app.

Easily start today using just your email address or U.S. mobile number:

  • Log in to Mobile or Online Banking
  • Select “Send Money with Zelle®”
  • Accept Terms and Conditions
  • Select your U.S. mobile number or email address and deposit account

That’s it! You’re ready to start sending and receiving money with Zelle®.

Don’t have our mobile app?

Download it for free:

Personal

With Zelle®, you can skip the ATM, send the gift of money, split the cost of the dinner bill with friends – and even request half the rent from your roommate.

FAQ

Q. How do I use Zelle®?

A. You can send, request or receive money with Zelle®. To get started, log in to Greenfield Cooperative Bank online banking. In the main menu, select “Send money with Zelle®”.

To send money using Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” The recipient will receive an email or text message notification via the method they used to enroll with Zelle®. Money is available to your recipient in minutes if they are already enrolled with Zelle®.

To request money using Zelle®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like, include an optional note, review and hit “Request.” If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their U.S. mobile number.

To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your Greenfield Cooperative Bank account, typically within minutes.

If someone sent you money with Zelle®, and you have not yet enrolled with Zelle®, follow these steps:

  • Click on the link provided in the payment notification you received via email or text message.
  • Select Greenfield Cooperative Bank.
  • Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification. You should enroll with Zelle® using that email address or U.S. mobile number to ensure you receive your money.

Q. Is my information secure?

A. Keeping your money and information safe is a top priority for Greenfield Cooperative Bank. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.

Q. Whom can I send money to with Zelle®?

A. Zelle® is a great way to send money to family, friends and people you are familiar with, such as your personal trainer, babysitter or neighbor.1

Since money is sent directly from your Greenfield Cooperative Bank account to another person’s bank account within minutes,1 Zelle® should only be used to send money to family, friends and others you trust.

If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).

Q. What if I want to send money to someone whose financial institution doesn’t offer Zelle®?

A. As of March 31, 2025, all users must be enrolled through one of the more than 2,200 banks and credit unions that offer Zelle® in order to send and receive money. The list of participating financial institutions is always growing. You can find the updated list of participating banks and credit unions live with Zelle® at Zellepay.com. If their bank or credit union is not listed, we recommend you use another payment method at this time.

Q. Does Greenfield Cooperative Bank or Zelle® offer purchase protection?

A. Neither Greenfield Cooperative Bank nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

Q. Can I use Zelle® internationally?

A. In order to use Zelle®, the sender and recipient’s bank accounts or credit union accounts must be based in the U.S.

Q. Can I reverse or cancel a payment?

A. No, Zelle® payments cannot be reversed. You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at 877-682-0334 for assistance with canceling the pending payment.

If the person you sent money to has already enrolled with Zelle® through their bank or credit union’s mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call our customer support team at 877-682-0334 to determine what options are available.

Q. Are there any fees to send money using Zelle®?

A. No, Greenfield Cooperative Bank does not charge any fees to use Zelle® in the GCB Mobile Banking App. Your mobile carrier’s messaging and data rates may apply.

Q. Are there any limits for sending and receiving money with Zelle®?

A. The amount of money you can send, as well as the frequency, is set by each participating financial institution. To determine Greenfield Cooperative Bank send limits, call our customer support team at 877-682-0334.

At Greenfield Cooperative Bank, there are no limits to the amount of money you can receive with Zelle®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.

Q. How do I use a Zelle® QR code?

A. Zelle® QR code provides peace of mind, knowing you can send and receive money to the right person without typing an email address or U.S. mobile number.

To locate your Zelle® QR code, log in to GCB Online Banking and click “Send Money with Zelle®.” Next, go to your “Zelle® settings” and click “Zelle® QR code,” and your QR code will be displayed under “My Code.” From here you can view your QR code and use the print or share icons to text, email or print your Zelle® QR code. To receive money, share your Zelle® QR code.

To send money, log in to GCB Online Banking, click “Send money with Zelle®,” click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you allow access to your camera, simply point your camera at the recipient’s Zelle® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.

Q. I believe I have been a victim of a scam. Whom should I contact?

A. Please contact our customer support team at 877-682-0334. 

Small Business

More convenient than cash and checks, encourage customers to pay you with Zelle® right from their mobile banking app.1 You can also pay eligible suppliers and vendors with Zelle®.

FAQ

Q. What is Zelle®?

A. Zelle® is a fast, safe and easy way for small businesses to send, receive and request money typically within minutes1 with customers and eligible vendors they trust. If your customers use Zelle® within their financial institution’s banking app, they can send payments directly to your Greenfield Cooperative Bank account with just your email address or U.S. mobile number.

Q. How do I use Zelle® with a small business account?

A. Eligible small business accounts can send, receive or request money with Zelle®. To get started, log in to online banking or our mobile banking app and navigate to the “Send Money with Zelle®”. To enroll, accept the terms and conditions, tell us your email address or U.S. mobile number and deposit account, and then you will receive a one-time verification code. Enter it, and you’re ready to start sending and receiving with Zelle®.

To send money with Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.1

To receive money using Zelle® with a small business account, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle® right from their banking app. No need to share any sensitive account details. After the consumer sends you payment with Zelle®, you will receive your money directly into your enrolled bank account.

To request money using Zelle® with a small business account, click “Send Money With Zelle®,” select “Request,” enter the individual’s email address or U.S. mobile number, confirm the recipient is correct and tap “Request.” You’ll receive a payment notification once your customer has sent the money in response to your request.2

Q. How do I tell my customers that they can pay me with Zelle®?

A. There are a few ways you can encourage your customers to pay you with Zelle®:

Tell customers verbally that you accept payments with Zelle® and that they can easily send you money right from their banking app.
Include it on an invoice. We recommend adding “I accept payments with Zelle®” or “Pay me with Zelle®.”
Use Zelle® to request money from your customers (which will send them a notification telling them you’ve requested payment with Zelle®).2

Q. Does Greenfield Cooperative Bank or Zelle® offer purchase protection?

A. Neither Greenfield Cooperative Bank nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

Q. Are there any fees to use Zelle® with a small business account at Greenfield Cooperative Bank?

A. No, Greenfield Cooperative Bank does not charge any fees to use Zelle® with a small business account. Your mobile carrier’s messaging and data rates may apply.

Q. How do I know if my small business is eligible to use Zelle®?

A. Eligible small business accounts can send, receive or request money with Zelle®. To get started, log in to Greenfield Cooperative Bank’s online banking or mobile app. In the main menu, select “Send money with Zelle®”. If you don’t see Zelle®, please call our customer support team at 877-682-0334.

Q. Can I use Zelle® internationally?

A. In order to use Zelle®, the sender and recipient’s bank accounts or credit union accounts must be based in the U.S.

Q. Can I reverse or cancel a payment?

A. No, Zelle® payments cannot be reversed. You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at 877-682-0334 for assistance with canceling the pending payment.

If the person you sent money to has already enrolled with Zelle® through their bank or credit union’s mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call our customer support team at 877-682-0334 to determine what options are available.

Q. How do I use a Zelle® QR code with my small business account?

A. Zelle® QR codes provide peace of mind, knowing you can send and receive money without typing or providing an email address or U.S. mobile number. To locate your Zelle® QR code, log in to GCB Online Banking. In the main menu, select “Send money with Zelle®”. Click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Navigate to “My Code.” From here you can view and use the print or share icons to text or email your Zelle® QR code.

To send money, log in to GCB Online Banking. In the main menu, select “Send money with Zelle®”. Click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you allow access to your camera, simply point your camera at the recipient’s Zelle® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.

Q. I believe I have been a victim of a scam. Whom should I contact?

A. Please contact our customer support team at 877-682-0334. 

Q. Is my information secure?

A. Keeping your money and information safe is a top priority for Greenfield Cooperative Bank. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.

1To send or receive money with Zelle®, both parties must have an eligible checking or savings account. Transactions between enrolled users typically occur in minutes.

2Payment requests to persons not already enrolled with Zelle® must be sent to an email address.

Data rates may apply. Check with your mobile phone carrier for details. App Store is a service mark of Apple Inc. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Android, Google Play and the Google Play logo are trademarks of Google Inc.

Copyright © 2025 Greenfield Cooperative Bank. All rights reserved. Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.