Banking on the Go: Mobile App FAQs

Life doesn’t stop after banking hours. Whether you’re picking up groceries and need to check your balance, running between job sites and want to deposit a check, or just prefer handling your finances from home on Sunday morning, our mobile app puts your bank right at your fingertips.

Our app gives you all the banking tools you need, backed by the same personal service you get when you walk into one of our branches. Below are answers to some of the most common questions about using our mobile app.

Q: What can I do with the GCB mobile app?

A: Just about everything you’d do at a branch! You can:

  • Deposit checks using your device’s camera
  • Check your balances and view recent transactions
  • Transfer money between accounts
  • Pay bills
  • Set up account alerts
  • Submit secure forms to update account info, replace a debit card, and more

Q: How does Mobile Check Deposit work?

A: Just open the app, snap a photo of the front and back of your check, and click deposit. Deposits made on a business day before 4pm are typically available the next business day. You’ll receive confirmation right in the app once it goes through. Make sure to endorse the back of the check with your signature and by writing “For Mobile Deposit Only.” Checks over $5,000.00 are not able to be deposited through the mobile app and must be deposited at a branch.

Q: Can I pay bills through the app?

A: Yes! Once you’ve set up your payees, you can pay your credit card bill, electric bill, or other recurring expenses right from your phone. No stamps, no hassle.

Q: How do I know my account is safe?

A: Our app uses secure login options like Face ID and fingerprint recognition, along with multi-factor authentication.

Q: What if I misplace my debit card- can I lock it from the app?

A: If you misplace your card, you can instantly lock it using the app to prevent unauthorized use. If it turns up later, you can just as easily unlock it. No need to call or cancel the card right away. It’s a simple way to keep your account safe while you figure things out.

Q: What kind of alerts can I set up?

A: You can customize alerts to get notified when:

  • Your balance drops below a certain amount
  • Large transactions are posted
  • You receive an Insufficient Funds charge
  • A specific check cleared
  • There is any activity on your account

These alerts help you stay on top of your finances without checking your account every day.

Q: Can I update my account information through the app?

A: Yes, our Secure Forms feature lets you:

  • Replace a lost, damaged, or stolen debit card
  • Update your address
  • Renew a CD that’s reached its maturity

It’s a fast and secure way to handle important updates.

Q: When should I use the app vs. calling the bank?

A: The app is perfect for everyday banking, but feel free to call us if:

  • You have questions about fees or account features
  • You need help with account changes
  • Something on your account doesn’t look right
  • You’re dealing with a more complex situation

We’re always here to help when you need a real person to talk to.

Q: How do I get started?

A: Register for online banking, then download the GCB mobile app from the App Store or Google Play.

https://apps.apple.com/us/app/gcb-online-banking/id912912852

https://play.google.com/store/search?q=greenfield+cooperative+bank&c=apps&hl=en_US

It only takes a few minutes to get set up and you’ll be banking on the go in no time.

Your bank, your schedule, your way.

However you choose to bank, we’re here to make it easy, secure, and accessible anytime you need it.